Making a complaint

We are very sorry that you are dis-satisfied with our service

We value your business.

All members of staff at Wellington Wealth Limited recognise that our clients are the lifeblood of our business and are committed to providing a high standard of service to our clients.

We appreciate that on  occassion, we might not achieve the high standards we aim for and if this should happen, we aim to put matters right, as quickly as possible.

How to raise a complaint

If you feel dis-satisfied with the advice or service given by an employee of Wellington Wealth, please let us know by using one of the following methods.

+      By writing to:

The Compliance Officer

Wellington Wealth (Glasgow) Limited

Gordon Chambers

90 Mitchell Street


G1 3NQ


(      Or telephone: 0141 221 3222

Between the hours of 9am and 5pm Monday to Friday

*       Or email us at:

:    Or using the form below

However you contact us, please provide us with your name, address and policy number(s) together with full details of the nature of your complaint.

Our commitment to you

We will acknowledge your compliant, in writing within five business days of receipt. (Unless we can resolve the matter by close of business on the business day following its receipt)


We will treat your compliant seriously, courteously, sympathetically, fairly and confidentially.


We will fully investigate your compliant using all evidence available. This may include documents completed at the time of the transaction and any subsequent correspondence on file. We may also request a report from the consultant you dealt with. If you have any additional evidence you wish us to consider, please let us know.


We will investigate the matter and advise you of the outcome as quickly as possible, highlighting our findings, including where appropriate, the action that has been taken.

What we would ask of you

Although we aim to resolve all complaints as quickly as possible, please allow us sufficient time to thoroughly investigate your concerns.

Should you have any questions about the conduct or progress of the investigation whilst it is ongoing you may contact us by telephoning.

Please also quote the policy reference number if known.

Please complete this form

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Note: Please fill out the fields marked with an asterisk.

Financial Ombudsman Service

The Financial Ombudsman Service is available to sort out individual complaints that clients and financial services businesses aren't able to resolve themselves.


To contact the Financial Ombudsman Service please visit